Posts Tagged ‘CSCW’

Caring for Caregivers: Designing for Integrality - December 17th, 2012

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Photo courtesy of paulworthington

Congratulations to Informatics faculty, MS Student and grad student Yunan Chen, Victor Ngo, Sun Young Park on having their paper, “Caring for Caregivers: Designing for Integrality” accepted to CSCW 2013.

“Health and wellness have drawn significant attention in the HCI and CSCW communities. Many prior studies have focused on designing technologies that are patient-centric, allowing caregivers to take better care of patients. Less has been done in understanding and minimizing the burden of caregiving in caregivers’ own lives. We conducted a qualitative interview study to understand their experiences in caregiving. The findings reveal a great magnitude of challenges in the caregivers’ day-to-day lives, ranging from the physical and social, to the personal and emotional. Caregivers have to constantly balance their personal lives with work, family, and their caregiver roles, which can be overwhelmingly stressful. We discuss how caregivers attempt maintaining this balance through two concepts: first, action-reaction, and second, visibility-invisibility. Our study’s findings call for system design that focuses not only on patients but also caregivers, addressing the burdens that often impair their health and wellness.”

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Posted: 12/17/12 3:00 pm UTC by Make the First Comment
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Local-Universality: Designing EMR to Support Localized Informal Documentation Practices - December 12th, 2012

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Congratulations to Informatics Ph.D. student, post-doc researcher, and faculty, Sun Young Park, Katie Pine, Yunan Chen on having their paper, “Local-Universality: Designing EMR to Support Localized Informal Documentation Practices” accepted to CSCW 2013.

“In this paper, we describe a practice that is common across multiple heterogeneous contexts but enacted differently depending on the unique constellation of resources and demands present in each local context. Using the case of informal documentation practices in two departments of a single hospital, Emergency and Labor & Delivery, we describe how clinicians in each department develop contextualized informal documentation practices after deployment of a new EMR system. We describe three underlying functions of informal documentation that are inherent to the practice of medical personnel: “memory work,” abstraction work,” and “future work.” We then find that the newly deployed EMR technology does not support these kinds of work. We argue that hospital documentation work systems should be designed with an eye to such universal work practices, while keeping in mind that the effectiveness of informal documentation practices is rooted in its adaptive and flexible deployment in heterogeneous work settings.”

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Posted: 12/12/12 3:00 pm UTC by Make the First Comment
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Designing Online Games for Real-life Relationships - February 7th, 2012

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Photo courtesy of paulworthington

Congratulations to former grad student Yong Ming Kow, and LUCI faculty Yunan Chen on having their paper titled, “Designing Online Games for Real-life Relationships: Examining QQ Farm in Intergenerational Play” accepted to CSCW 2012!

Abstract: Intergenerational players are online game players of different generations within an extended family. We investigated intergenerational play between older parents and their adult children in the popular Chinese social networking game QQ Farm. We identified game features that encourage intergenerational play. To do this, we conducted online observations and semi-structured interviews with nine pairs of Chinese parents and their adult children. The results of this study suggest that an online game for intergenerational play needs to consider a range of factors, including social and occupational responsibilities, gaming interests, and gaming expertise among extended family members. The data suggests that intergenerational online games may generally benefit from the following features: (1) low entry barrier, (2) appealing game theme, (3) online interactions that extend real-life relationships, (4) low time commitment, and (5) asynchronous play. We have also found features which may have unique appeal to Chinese intergenerational gamers.

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Posted: 2/7/12 4:52 pm UTC by Make the First Comment
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Loosely Formed Patient Care Teams - February 6th, 2012

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Photo courtesy of paulworthington

Congratulations to grad students Soyoung Lee, Sun Young Park, and LUCI faculty Yunan Chen on having their paper titled, “Loosely Formed Patient Care Teams: Communication Challenges and Technology Design” accepted to CSCW 2012!

Abstract: We conducted an observational study to investigate nurses’ communication behaviors in an Emergency Department (ED). Our observations reveal unique collaboration practices exercised by ED staff, which we term as “loosely formed team collaboration.” Specifically, ED patient care teams are dynamically and quickly assembled upon patient arrival, wherein team members engage in interdependent and complex care activities. The responsible care team then disassembles when a patient leaves the ED. The coordination mechanism required for these work practices challenges nurses’ communication processes, often increasing breakdown susceptibility. Our analysis of the ED nurses’ communication behaviors and use of communication channels highlights the importance of maintaining team awareness and supporting role-based communication. This points to the need for explicit efforts to coordinate tasks and informative interruptions. These findings call for the design of future communication technologies to meet the needs of loosely formed collaborative environments to provide team-based communication, lightweight feedback, and information transparency.

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Posted: 2/6/12 6:52 pm UTC by Make the First Comment
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Informing and Performing: Investigating How Mediated Sociality Becomes Visible - July 21st, 2011

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Congratulations to former Informatics grad student Dr. Sharon Xianghua Ding, Informatics faculty member Don Patterson and their coauthors Wendy Kellog and Thomas Erickson on having their paper,
‘Informing and Performing: Investigating How Mediated Sociality Becomes Visible’ accepted to Personal and Ubiquitous Computing (Springer journal).

Abstract: In the Human-Computer Interaction (HCI), Computer-Supported Cooperative Work (CSCW) and ubiquitous computing literature, making people’s presence and activities visible as a design approach has been extensively explored to enhance computer mediated interactions and collaborations. This process has developed under the rubrics of “awareness”, “social translucence”, “social activity indicators”, “social navigation”, etc. Although the name and details vary, the central ideas are similar. By making social presence and activities more visible or perceivable, they provide social context for members to make sense of situations and guide their activities more informatively and appropriately. In this work, we introduce a class of visualizations called social context displays, which use and share graphical representations to depict people’s presence and activity information with an explicit focus on groups. The aim of this work is to examine social context displays in use and contribute new abstractions for understanding how making social information more visible works in general. Through our first hand experience with user-centered design and empirical investigations of two social context displays in real settings, we uncovered not only how they provide social context to inform actions and decisions, but also how members perform and manage their self- and group-representations through the display. Drawing on Goffman’s performance framework, we provide a detailed description of how people react and respond to these two social context displays, and reconsider some of the broader issues associated with computer-mediated interactions such as privacy, context, and media richness.

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Posted: 7/21/11 5:00 pm UTC by Make the First Comment
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LUCI is doing: Inbox in Tension - May 6th, 2011

Inbox in Tension

Inbox in Tension

What has LUCI been up to recently?

Inbox in Tension

Studies of multitasking often point to e-mail as a source of interruptions, increased task switching, and higher levels of stress. However, e-mail is also an indispensable tool for disseminating information within companies and coordinating the efforts of distributed teams. Since e-mail is, in many ways, the ubiquitous communications tool of the information workplace, we are conducting an extensive, mixed- methods field study to characterize and quantify the costs and benefits of e-mail to both individuals and groups. Our research will inform the design of computational tools and workplace policies that will help to strike a better balance in the ways that e-mail is used – to facilitate group interactions while not overloading or overwhelming individual information workers.

More info

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Posted: 5/6/11 10:00 am UTC by Make the First Comment
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LUCI is doing: Negotiating Mobile Connectivity - May 3rd, 2011

Negotiating Mobile Connectivity

Negotiating Mobile Connectivity

What has LUCI been up to recently?

Negotiating Mobile Connectivity

Users of smartphones, slates, and laptops are continually confronted with the necessity of negoti- ating when, where, and how they will communicate with others. In this collaborative ethnographic project, we are studying how mobile communication technologies are actually integrated in day-to-day life. Workplace observations and reflective interviews with employees and their spouses will shed light on how individuals negotiate multiple communication demands during ‘work’ time, and whether they perceive ‘work’ as intruding into their personal time through their use of mobile devices. Following this workplace study, in-home observations and interviews with both parents and children will help us understand how people manage connectivity and accessibility during ‘personal’ time.

More info

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Posted: 5/3/11 10:00 am UTC by Make the First Comment
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LUCI affliates’ research on ‘World of Warcraft’ makes national politics - December 22nd, 2010

World of Warcraft

World of Warcraft

LUCI researchers and other faculty from our Department of Informatics have found themselves in the crosshairs of national politics as described in an article in the O.C. Register:

“Maybe it’s a generation gap thing. But the $3 million that went to UC Irvine researchers to study “Decentralized Virtual Activities and Technologies” has been branded one of the worst wastes of taxpayer dollars of 2010 by U.S. Sen. Tom Coburn, R-OK….

The game is made by Blizzard Entertainment of Irvine, and the researchers are Walt Scacchi, Bonnie Nardi, Richard Taylor, Gloria Mark and Cristina Lopes.”

via UCI ‘World of Warcraft’ research squandered $3 million, critic says – OC Watchdog : The Orange County Register.

We’ll link to Bonnie’s response which is being published tomorrow at the University of Michigan Press.  But a few things worth noting… video games are a big part of our local economy.  Blizzard employs 4600 people.  This research has been nominated for best paper awards at CSCW and any of the local faculty can tell you that the NSF isn’t exactly spewing out tax payer money these days.

Walt’s response, filtered by the press is here:
Slam on UCI is ’sign of distinction’ and ‘compliment,’ researcher says

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Posted: 12/22/10 10:19 pm UTC by Make the First Comment
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LUCI has 8 (!) papers accepted to CSCW - November 12th, 2010

Moleskins and Pens

Photo courtesy of paulworthington

The LUCI lab will have a tremendous showing at CSCW 2011. The list of accepted works was just released and includes the following by grad students and faculty:

Full Papers:

“We will never forget you [online]”: An empirical investigation of post-mortem MySpace comments by Jed R. Brubaker (LUCI grad student), Gillian R. Hayes (LUCI faculty)

SELECT * FROM USER: Infrastructure and Socio-technical Representation by Jed R. Brubaker (LUCI grad student), Gillian R. Hayes (LUCI faculty)

Improving Communication and Social Support for Caregivers of High-Risk Infants through Mobile Technologies by Leslie S. Liu (LUCI grad student), Sen H. Hirano (LUCI grad student), Monica Tentori (LUCI post-doc), Karen G. Cheng (Charles Drew University of Medicine and Science), Sheba George (Charles Drew University of Medicine and Science), Sunyoung Park (LUCI grad student), Gillian R. Hayes (LUCI faculty)

The Values of Data: Considering the Context of Production in Data Economies by Janet Vertesi (Princeton University), Paul Dourish (LUCI faculty)

Social Mechanisms and Technological Affordances for Building Trust: ICT Use By Civilians in a Warzone by Bryan Semaan (Informatics grad student), Gloria Mark (Informatics faculty)

Notes:

Health Information Use in Chronic Care Cycles by Yunan Chen (LUCI faculty)

Forget Online Communities? Revisit Cooperative Work! by Yong Ming Kow (Informatics grad student), Bonnie Nardi (LUCI faculty)

What Do My Buddies Choose?: Informing Privacy Preferences with Social Navigation by Sameer Patil (former LUCI grad student), Xinru Page (Informatics grad student), Alfred Kobsa (Informatics faculty)

Congratulations
Jed, Gillian, Leslie, Sen, Monica Tentori, Karen, Sheba, Sunyoung, Bryan, Gloria, Yunan, Janet, Paul, Yong Ming, Bonnie, Sameer, Xinru and Alfred!

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Posted: 11/12/10 4:24 pm UTC by Add Your Comment
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PatientsLikeMe: Empowerment and Representation in a Patient-Centered Social Network - December 23rd, 2009

Moleskins and Pens

Photo courtesy of paulworthington

Congratulations to Informatics grad student Jed Brubaker, Computer Science grad student Caitlin Lustig and Informatics faculty member Gillian Hayes on having their paper,
‘PatientsLikeMe: Empowerment and Representation in a Patient-Centered Social Network’ accepted to CSCW-2010.

Abstract:
“We examine the patient networking site PatientsLikeMe relative to current trends in medicine toward patient-centered care and empowerment. We focus on both patient and institutional demands for personal medical data. Given PatientsLikeMe’s mixture of social networking and health management tools, we consider the role of online health communities in the changing patient/provider relationship, and the use of patient-provided medical data.”

Congratulations Jed, Caitie and Gillian!

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Posted: 12/23/09 9:49 am UTC by Make the First Comment
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